Terms of Service | Faithful Cleaning Services

Last updated: October 7, 2026

These Terms of Service describe the relationship between Faithful Cleaning Services (“we,” “us,” or “our”) and visitors and clients (“you” or “your”). Please read them before using our website or arranging services. If you do not agree to these terms, do not submit a quote request or arrange services through this website.

Our Privacy Policy explains how we handle personal information. A written service agreement or written confirmation may contain additional terms specific to your cleaning. Where those agreed terms differ from these general terms, the specific terms govern that service, subject to applicable law.

1. Our cleaning services

Faithful Cleaning Services is a family-owned residential cleaning business serving Queen Creek and San Tan Valley, Arizona. Our services include:

Service availability, tasks, exclusions, frequency, and the condition and size of your home are discussed before service is confirmed. Website descriptions and the cleaning checklist help explain our offerings but do not replace the scope agreed for your home.

2. Quote requests and confirmation

Submitting the quote request form is an inquiry, not a confirmed booking. A preferred date or timeframe does not reserve an appointment. We will follow up to confirm your service address, requested work, price, and availability before a cleaning is arranged.

Please provide accurate contact and home information and let us know if details change. You must be at least 18 years old and authorized to arrange service at the property.

3. Pricing and payment

Pricing depends on the agreed scope and the information you provide. We will communicate the price, accepted payment method, and payment timing before confirming service. Additional work or material changes to the scope must be discussed and agreed before proceeding.

Payment is due according to the terms confirmed for your cleaning. The current website does not collect card details or process payments. Do not include card numbers or other payment credentials in the quote form or ordinary email.

4. Scheduling, cancellations, and access

Contact us as soon as possible if you need to cancel or reschedule. Any cancellation or access-related charges must be disclosed and agreed to before your appointment is confirmed. These website terms do not establish a cancellation fee, lockout fee, or minimum notice period.

Please arrange safe, authorized access at the confirmed time. If access is unavailable, we may need to reschedule. Weather, traffic, illness, or other unexpected circumstances may affect scheduling; we will communicate changes using the contact information you provide.

5. Preparing your home and keeping it safe

Please identify any fragile items, delicate surfaces, pre-existing damage, special handling instructions, and areas you do not want cleaned. Secure valuables and arrange for pets to remain safely away from the work area.

We may decline, pause, or stop work when conditions are unsafe, access is unsuitable, or requested tasks fall outside the agreed scope. Hazardous-material handling and specialized remediation require separate arrangements with an appropriate provider and are not ordinary residential cleaning.

6. Keys, alarms, and security instructions

Discuss entry arrangements and alarm instructions with us directly before your appointment. Do not put passwords, alarm codes, or sensitive access details in the public quote form. You are responsible for authorizing access and notifying us of changes. If keys are entrusted to us, their handling and return should be agreed directly.

7. Supplies, equipment, and special requests

Tell us in advance about allergies, product preferences, delicate materials, or requests to use your own supplies or equipment. We will confirm whether those requests can be accommodated. Equipment and products you ask us to use must be suitable and safe for the agreed tasks.

Tasks requiring unsafe lifting, climbing, or moving heavy items may be excluded or require you to prepare the area beforehand. We will discuss relevant limitations rather than assume an item can be moved or a surface safely reached.

8. Service concerns, damage, and refunds

If you have a concern about a completed cleaning or notice possible damage, please email us promptly with the service date and a description. Supporting photos can help us understand the issue. We will review the concern and discuss appropriate next steps.

Any refund, follow-up visit, or other resolution depends on the circumstances, the terms agreed for your service, and applicable law. These general terms do not promise a specific refund, free repeat cleaning, or satisfaction guarantee, and do not remove any rights you have under applicable law.

9. Privacy and photographs

We use the information you provide to respond to inquiries and coordinate agreed services as described in our Privacy Policy. Permission to enter or clean a home does not by itself authorize publication of photographs of that home. Any use of identifiable client or home photographs for public marketing requires separate permission.

10. Appropriate website use

You may use our website for lawful purposes. Do not submit fraudulent requests, impersonate another person, send spam, harass others, attempt unauthorized access, or interfere with the website or its security. Do not submit another person’s information without authority to do so.

Website text, branding, and other materials are owned by Faithful Cleaning Services or their respective owners. Do not reproduce or use them commercially without permission or another lawful basis.

11. Website information and external services

We aim to keep website information accurate, but availability and service details may change. The website is provided for general information and inquiries and may be temporarily unavailable. Confirm details directly before relying on them for an appointment.

Links and embedded features provided by third parties, including maps, are governed by those providers’ terms. We do not control their websites or services.

12. Responsibility and events outside our control

Each party remains responsible for its obligations under the agreed service terms and applicable law. Neither party is responsible for a delay or inability to perform caused by events beyond its reasonable control, to the extent allowed by law. If such an event occurs, we will discuss rescheduling or other appropriate arrangements.

Nothing in these terms excludes liability that cannot lawfully be excluded or waives mandatory consumer protections.

13. Questions and disputes

Please contact us first so we can try to resolve a concern directly. These terms are governed by Arizona law, except where other law or mandatory consumer protections apply. These terms do not require binding arbitration or waive your right to pursue remedies available under applicable law.

14. Changes to these terms

We may update these terms as our business or website changes. The current version and its last-updated date will appear here. Changes do not retroactively alter the price or scope of an already confirmed service without agreement. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

15. Contact us

For questions about these terms or your cleaning arrangements, email matie@eastvalleyhomecleaning.com or use our contact page.